Pricing

Two plans. Every feature on Pro.

Start free. Pro is one flat $20 a month with every feature and unlimited orders and responses, however busy your store gets.

Free

$0

For new stores finding their first channels.

  • Up to 500 orders a month
  • The survey, with follow-ups, NPS and a reward code
  • Revenue and order value by channel
  • Survey versus last-click tracking
Try the demo

Pro

$20 / month

or $200 a year, 2 months free

Every feature, for any size of store.

  • Unlimited orders and responses
  • Targeting, sampling and 3 extra questions
  • 13 languages
  • Send answers to GA4, Shopify Flow, Slack, Google Sheets and webhooks
  • Customer value (LTV) and return on ad spend by channel
  • Weekly AI summary, CSV export and weekly email
  • API and MCP for ChatGPT and Claude
  • One report for several stores, branded client links
Try the demo

Prices in USD, billed monthly or yearly on your Shopify invoice.

Questions

What counts as a response?
One customer answering the survey on one order. Follow-up text and NPS on the same order are part of that response.
What happens on the Free plan after 500 orders?
The survey stops showing on new orders until the next month starts. Your existing answers and reports stay.
How does billing work?
Shopify bills you through your store invoice, monthly or yearly (yearly costs 10 months). Pro includes a 14-day free trial and you can change or cancel any time from the app.
Do you store customer names or emails?
No. TracePoll stores the order ID, the order total, the answer and a one-way hash of the customer ID. Names, emails and addresses stay in Shopify.